Explore the latest Smartavia (5N) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.
The airline company was founded in 1963 as a squadron, in 1991 as an independent airline, in 2019 as Smartavia. Smartavia has the central office in Arkhangelsk, Russian Federation. The maim company hubs are Arkhangelsk, Moscow-Domodedovo, Saint Petersburg. The company has 15 planes that operate domestic and regional scheduled flights to 60 destinations. The company has the following aircraft: Airbus A320neo (3 planes), Boeing 737-700 (3 planes), Boeing 737-800 (9 planes). Sky Invest is a parent com pany of Smartavia.
Fees and allowances vary by route, fare and status.
Baggage
Passengers are allowed to take on board hand luggage with a maximum size of 40 cm x 30 cm x 20 cm and weighing up to 10 kg. The maximum weight of checked baggage is 23 kg. For each piece of luggage, the sum of 3 dimensions cannot exceed 203 cm.
Dogs accompanying visually impaired passengers are allowed for transportation in the passenger cabin: guide dogs accompanying passengers with visual impairment - free of charge in excess of the established norm of free baggage and without weight restrictions; dogs, cats, monkeys, songbirds (canaries, small parrots, etc.), whose weight together with the carrier/cage does not exceed 12 kg. It is not allowed to put two or more pets in one carrier. The sum of the three measurements of the cage/carrier carried in the passenger cabin may not exceed 115 cm.
An adult passenger must always accompany infants less than two years of age. If an adult travels with more than one infant under two, one infant travels on the infant's lap, and the other infants are assigned separate seats. There is a limit of 10% (not more than 11 infants) of the total number of infants traveling on board the aircraft without separate seats.
Registration can be done online (via the website or mobile app) or at the airport. Online check-in begins 24 hours before departure and ends three hours before departure. Check-in desks open three hours before departure and close 60 minutes before departure.
Children aged 2 to 12 may travel unaccompanied on direct (nonstop) domestic flights. At the request of parents (legal representatives), the unaccompanied children service may be available for children over 12.
Find quick answers to the most common questions about flying with Smartavia.
Should I enter Smartavia passport details in English or Russian?
Use English for a Russian international passport or a foreign passport. On the airline website, use Russian for a Russian domestic passport; third-party booking may allow English. Details must match the document.
How should I enter Russian ё or ъ in a Smartavia name?
The website changes ё to е; enter ь instead of ъ. It states these booking-system substitutions are not considered errors at check-in.
Can I transfer a Smartavia ticket to another passenger?
No. If the named passenger cannot travel, request a change or refund only if the fare permits it. Some fares are non-refundable for voluntary cancellation.
How do I retrieve a Smartavia booking and enter the identifiers?
Use My Bookings with the ticketed surname only, excluding given name and patronymic. Enter the ticket or booking number without spaces or punctuation. For failures or groups, contact the issuing office, call centre or an official written channel.
How do I add a child after booking a Smartavia adult ticket?
Do not add the child through the website. An under-two lap infant can be issued free through feedback, the call centre, sales office or agent. Seated infants and children aged two to under twelve require a paid fare through the call centre, sales office or agent. Present both documents together at check-in.
What should I do if my Smartavia payment receipt is missing?
Check spam in the booking email account, then request it through the website form. For third-party, agent or sales-office purchases, contact the seller. A multi-passenger order receives a receipt for its total.
How can I change a Smartavia travel date?
Use Exchange ticket in My Bookings. If unavailable, contact the original seller. Website or call-centre tickets can also use the call centre, sales offices or agents, with fare-based fees. For charters, consult the seller or airline.
How do I request an eligible Smartavia involuntary exchange?
Use the official call centre or feedback form. Eligibility depends on reasons listed under Exchange tickets, not ordinary personal date changes.
How can I change departure or arrival points on Smartavia?
For Налегке, Оптимальный or Продвинутый, formerly Smart Light, Smart or Smart Pro, request route changes through the call centre, airline sales offices or agents. Agency commissions may apply.
Where should I request an eligible Smartavia involuntary refund?
Apply through the original purchase channel. Website or call-centre purchases can use the online refund form. Eligibility follows Refund tickets rules; not every cancellation qualifies.
Smartavia Flights, Routes & Travel Guide
Explore the latest Smartavia (5N) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.
Explore the latest Smartavia (5N) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.
The airline company was founded in 1963 as a squadron, in 1991 as an independent airline, in 2019 as Smartavia. Smartavia has the central office in Arkhangelsk, Russian Federation. The maim company hubs are Arkhangelsk, Moscow-Domodedovo, Saint Petersburg. The company has 15 planes that operate domestic and regional scheduled flights to 60 destinations. The company has the following aircraft: Airbus A320neo (3 planes), Boeing 737-700 (3 planes), Boeing 737-800 (9 planes). Sky Invest is a parent com pany of Smartavia.
Fees and allowances vary by route, fare and status.
Baggage
Passengers are allowed to take on board hand luggage with a maximum size of 40 cm x 30 cm x 20 cm and weighing up to 10 kg. The maximum weight of checked baggage is 23 kg. For each piece of luggage, the sum of 3 dimensions cannot exceed 203 cm.
Dogs accompanying visually impaired passengers are allowed for transportation in the passenger cabin: guide dogs accompanying passengers with visual impairment - free of charge in excess of the established norm of free baggage and without weight restrictions; dogs, cats, monkeys, songbirds (canaries, small parrots, etc.), whose weight together with the carrier/cage does not exceed 12 kg. It is not allowed to put two or more pets in one carrier. The sum of the three measurements of the cage/carrier carried in the passenger cabin may not exceed 115 cm.
An adult passenger must always accompany infants less than two years of age. If an adult travels with more than one infant under two, one infant travels on the infant's lap, and the other infants are assigned separate seats. There is a limit of 10% (not more than 11 infants) of the total number of infants traveling on board the aircraft without separate seats.
Registration can be done online (via the website or mobile app) or at the airport. Online check-in begins 24 hours before departure and ends three hours before departure. Check-in desks open three hours before departure and close 60 minutes before departure.
Children aged 2 to 12 may travel unaccompanied on direct (nonstop) domestic flights. At the request of parents (legal representatives), the unaccompanied children service may be available for children over 12.
Find quick answers to the most common questions about flying with Smartavia.
Should I enter Smartavia passport details in English or Russian?
Use English for a Russian international passport or a foreign passport. On the airline website, use Russian for a Russian domestic passport; third-party booking may allow English. Details must match the document.
How should I enter Russian ё or ъ in a Smartavia name?
The website changes ё to е; enter ь instead of ъ. It states these booking-system substitutions are not considered errors at check-in.
Can I transfer a Smartavia ticket to another passenger?
No. If the named passenger cannot travel, request a change or refund only if the fare permits it. Some fares are non-refundable for voluntary cancellation.
How do I retrieve a Smartavia booking and enter the identifiers?
Use My Bookings with the ticketed surname only, excluding given name and patronymic. Enter the ticket or booking number without spaces or punctuation. For failures or groups, contact the issuing office, call centre or an official written channel.
How do I add a child after booking a Smartavia adult ticket?
Do not add the child through the website. An under-two lap infant can be issued free through feedback, the call centre, sales office or agent. Seated infants and children aged two to under twelve require a paid fare through the call centre, sales office or agent. Present both documents together at check-in.
What should I do if my Smartavia payment receipt is missing?
Check spam in the booking email account, then request it through the website form. For third-party, agent or sales-office purchases, contact the seller. A multi-passenger order receives a receipt for its total.
How can I change a Smartavia travel date?
Use Exchange ticket in My Bookings. If unavailable, contact the original seller. Website or call-centre tickets can also use the call centre, sales offices or agents, with fare-based fees. For charters, consult the seller or airline.
How do I request an eligible Smartavia involuntary exchange?
Use the official call centre or feedback form. Eligibility depends on reasons listed under Exchange tickets, not ordinary personal date changes.
How can I change departure or arrival points on Smartavia?
For Налегке, Оптимальный or Продвинутый, formerly Smart Light, Smart or Smart Pro, request route changes through the call centre, airline sales offices or agents. Agency commissions may apply.
Where should I request an eligible Smartavia involuntary refund?
Apply through the original purchase channel. Website or call-centre purchases can use the online refund form. Eligibility follows Refund tickets rules; not every cancellation qualifies.