At YEG, YZF, YFB, YWG and YOW, counters close 45 minutes before departure, and the airline recommends arriving two hours before departure. At other airports, counters close 30 minutes before departure.

You must arrive at the gate at least 15 minutes before departure.

You may present one government-issued photo ID showing your name and date of birth, or two government-issued non-photo IDs, one of which shows your name, date of birth and gender. Any additional regional security requirements still apply.

The counter accepts a maximum of three checked bags. Additional pieces must be arranged through cargo. This limit does not mean that all three bags are included free of charge.

Additional bags travel on a space-available basis and may be sent on a later flight. Bags included in the fare receive priority, so additional bags are not guaranteed to travel on your flight.

The partner airline’s checked-baggage allowance and fees apply throughout the ticket when that partner operates the first sector.

You can check either a car seat or a bassinet, plus a folding stroller, free of charge.

Checked-baggage fees are paid at the airport check-in counter.

E-cigarettes must not be placed in checked baggage or used on board. When carried with you, they must be protected against accidental activation.

Electric skateboards are not accepted as cabin or checked baggage. Contact the cargo department to enquire about transport.