One cabin bag plus one personal item is allowed, together up to 10 kg. The cabin bag must fit 54 × 38 × 23 cm, including wheels and handles. Laptop bags, handbags and duty-free purchases do not add weight allowance.

Pooling requires the same booking reference and passengers travelling and checking in together. Separate references cannot pool. Each traveller must present their own bags and check them under their own name.

A lap infant has no cabin-bag allowance and cannot purchase checked allowance. One stroller per accompanying infant may travel free, carried or checked. Cabin strollers must meet cabin dimensions and be folded and stowed wheels upward.

No checked carriage is allowed. Carry it with individual short-circuit protection. Unmarked or unverifiable specifications prevent acceptance, and power-bank use is prohibited on IT-operated flights.

Buy an extra seat and contact Customer Service at least five days ahead. The seat includes no extra cabin or checked allowance. You cannot convert hand baggage into cabin-seat baggage after boarding.

Ordinary pets are accepted in neither the cabin nor the hold; insects and reptiles are also prohibited. Separate exceptions apply to service dogs, not ordinary pets.

One boxed or bagged bicycle per passenger. Fully deflate tyres, align handlebars with the frame, remove and pack pedals parallel to the frame, and protect the gears.

Report to its baggage staff at the carousel before leaving the controlled area and obtain a report. Send damage documents within seven days of that report, or delay documents within 21 days of arrival, to [email protected].

Declare essential infant food or medical liquids at security and obtain approval; exemption is not automatic. For prescription medicine, carry matching identification and relevant medical documents.

No. Cabin finds are handled by Tigerair Taiwan or its local ground-handler baggage team; use the linked cabin-lost-item form or contact that team. For public-area losses, contact the airport lost-property office.