The airline recommends 90 minutes before domestic flights and two hours before international flights. These are arrival recommendations, not check-in deadlines; confirm flight-specific requirements.

No. The guide describes 6 kg cabin baggage and one or two 23 kg checked bags, but expressly makes the allowance dependent on the purchased class and fare.

Under-fives need an adult. Ages 5–11 use the paid unaccompanied-minor service; those aged 12 or over may travel alone or choose the service.

The guide offers free carriage of mobility aids such as wheelchairs, crutches and canes. Notify the airline in advance to confirm space and arrangements.

No. You must attend personally with your checked baggage and present an original, valid identity document.

Obtain explicit advance approval and the required health, vaccination and entry/transit documents. Ordinary pets and containers are outside the free baggage allowance and attract an additional charge.

No. Instruments unsuitable for the hold and exceeding cabin limits require advance notification and approval; an additional charge may apply.

Report damage promptly, within seven days of receipt at the latest. For delay, submit within 21 days after baggage becomes available. Claims must be in writing.

Apply to the original ticket issuer: the airline or its authorised agent. Fare rules govern eligibility and amount; requests after ticket expiry may be refused.

Coupons must be used in ticketed order. Skipping a sector or changing the route may trigger fare recalculation and administration fees; contact the airline before changing your journey.