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JetSMART Flights, Routes & Travel Guide

Explore the latest JetSMART (JA) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.

Last updated: October 2026
IATA: JAFounded 2016HQ: Santiago, Chile
Departure date
Return date

About JetSMART

Explore the latest JetSMART (JA) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.

South American ultra low-cost carrier JetSMART was founded and began operations in 2017. The company is headquartered in Santiago, Chile. The base airports are Arturo Merino Benítez International Airport, Carriel Sur International Airport. In addition, the company has a subsidiary, JetSmart Argentina Norwegian Air Argentina. The airline operates or has previously operated to the following destinations: Argentina, Brazil, Chile, Colombia, Peru. The company serves a total of 22 routes. The company's fleet consists of 19 aircrafts.

Airline codeJA
Main hubCCP
Alliance-
Destinations54
Countries9
Fleet54
Updated: October 2026

Popular JetSMART routes

RouteCitiesTypical durationWeekly flightsService
AEP to NATBuenos Aires to Natal5h 30m0NONSTOP
AEP to RECBuenos Aires to Recife5h 16m0NONSTOP
AEP to LIMBuenos Aires to Lima4h 55m0NONSTOP
AEP to USHBuenos Aires to Ushuaia3h 40m0NONSTOP
AEP to FTEBuenos Aires to El Calafate3h 20m0NONSTOP

JetSMART hubs and focus cities

Route map

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All JetSMART routes

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54 destinations · Updated: October 2026
Route endpoint

Routes serving Santiago

1–10 of 37
RouteCitiesTypical durationWeekly flightsService
MDE to SCLMedellín to Santiago7h 8m0NONSTOP
CLO to SCLCali to Santiago6h 42m0NONSTOP
SCL to BOGSantiago to Bogota6h 5m0NONSTOP
BOG to SCLBogota to Santiago5h 50m0NONSTOP
SCL to MDESantiago to Medellín5h 20m0NONSTOP
TRU to SCLTrujillo to Santiago5h 3m0NONSTOP
GIG to SCLRio De Janeiro to Santiago5h 0m0NONSTOP
SCL to CLOSantiago to Cali4h 58m0NONSTOP
GRU to SCLSão Paulo to Santiago4h 20m0NONSTOP
IGU to SCLFoz do Iguaçu to Santiago4h 9m0NONSTOP
Routes and frequencies may change by season and travel date.
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Aircraft, cabins and onboard experience

Aircraft

Cabin comparison

CabinSeat pitchSeat widthSeat recline
EconomyAirbus A320 A320-20071-74 cm46 cm0 cm

JetSMART baggage allowance

Fees and allowances vary by route, fare and status.

Baggage

Passengers are allowed to take on board hand luggage of a maximum size of 45cm x 35cm x 25cm (length, width, height) and weighing up to 10kg. The maximum weight of checked baggage is 23 kg, size up to 158 cm (sum of all dimensions).

JetSMART Baggage rules

Travel policies

Pets

Only dogs and cats of gentle behavior are allowed on board. A passenger may only carry one pet (dog or cat). Check Special needs FAQ page.

Flying with pets on JetSMART

Infants

Children under two years of age are considered infants and travel-free. Infants are not entitled to a separate seat and must travel on the lap of an accompanying adult. One adult may accompany only one infant.

JetSMART Infants policy

Check in rules

Registration can be done online (via the website or mobile app) or at the airport. Check-in desks open three hours before departure and close 40 minutes before departure. Check-in can be made from 72 hours and up to 40 minutes before the flight departure time.

JetSMART Check-in rules

On-time performance

77.84%On-time arrivals
25.33 minAverage delay
99.18%Completion rate
0.82%Cancellation rate

JetSMART FAQs

Find quick answers to the most common questions about flying with JetSMART.

When must I change a JetSMART Chile flight?

At least one hour ahead, with applicable fees and fare differences.

What if JetSMART Chile advances departure by at least 15 minutes?

It emails you. If unsuitable, change free to an available flight on the same route.

Are extras retained after JetSMART Chile rebooks me?

Yes, free, or the closest alternative if unavailable.

How early should I arrive for JetSMART Chile?

Two hours before domestic flights and three before international flights.

Can I change a JetSMART Chile passenger name after travel starts?

No. No sector in the itinerary can have its passenger name changed.

Which pets does JetSMART Chile accept?

Cats and dogs only, one per person, aged at least three months.

What combined pet and carrier weight applies on JetSMART Chile?

The maximum is 10 kg.

What carrier does JetSMART Chile require for pets?

A soft carrier of 38 × 35 × 22 cm. Rigid containers are not accepted.

When must I book a pet on JetSMART Chile?

At least 48 hours before departure.

Can I check in online with a pet on JetSMART Chile?

No. Airport verification is required.