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Hebei Airlines Flights, Routes & Travel Guide

Explore the latest Hebei Airlines (NS) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.

Last updated: October 2026
IATA: NSFounded 2006HQ: Shijiazhuang, Hebei, China
Departure date
Return date

About Hebei Airlines

Explore the latest Hebei Airlines (NS) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.

Hebei Airlines is a Chinese airline based at Shijiazhuang Zhengding International Airport. The airline started operations in 2010 and was originally known as Northeast Airlines. The airline is a subsidiary of Xiamen Airlines and the cabin layout of its fleet has a similar layout. Hebei Airlines operates a fleet of Boeing 737-800 and Embraer E190 aircraft. It has also ordered the new locally produced COMAC C919 narrow body airliner. With its fleet of around 30 aircraft, the airline serves a similar number of destinations within China plus a few international destinations.

Airline codeNS
Main hubSJW
Alliance-
Destinations43
Countries2
Fleet29
Updated: October 2026

Popular Hebei Airlines routes

RouteCitiesTypical durationWeekly flightsService
SJW to KRLShijiazhuang to Korla4h 30m0NONSTOP
SJW to URCShijiazhuang to Ürümqi4h 8m0NONSTOP
SJW to SYXShijiazhuang to Sanya3h 45m0NONSTOP
SJW to HAKShijiazhuang to Haikou3h 25m0NONSTOP
SJW to SZXShijiazhuang to Shenzhen3h 15m0NONSTOP

Hebei Airlines hubs and focus cities

Route map

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All Hebei Airlines routes

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43 destinations · Updated: October 2026
Route endpoint

Routes serving Shijiazhuang

1–10 of 56
RouteCitiesTypical durationWeekly flightsService
SJW to KRLShijiazhuang to Korla4h 30m0NONSTOP
SJW to URCShijiazhuang to Ürümqi4h 8m0NONSTOP
KRL to SJWKorla to Shijiazhuang3h 55m0NONSTOP
URC to SJWÜrümqi to Shijiazhuang3h 50m0NONSTOP
SJW to SYXShijiazhuang to Sanya3h 45m0NONSTOP
BAR to SJWQionghai to Shijiazhuang3h 30m0NONSTOP
SYX to SJWSanya to Shijiazhuang3h 30m0NONSTOP
SJW to HAKShijiazhuang to Haikou3h 25m0NONSTOP
HAK to SJWHaikou to Shijiazhuang3h 20m0NONSTOP
SJW to SZXShijiazhuang to Shenzhen3h 15m0NONSTOP
Routes and frequencies may change by season and travel date.
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Aircraft, cabins and onboard experience

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Aircraft

Cabin comparison

CabinSeat pitchSeat widthSeat recline
EconomyBoeing 737-800 737-800 V.179-81 cm43 cm8 cm
BusinessBoeing 737-800 737-800 V.1107-112 cm53 cm18 cm
EconomyBoeing 737-800 737-800 V.279-81 cm43 cm8 cm
EconomyBoeing 737-800 737-800 V.379-81 cm43 cm8 cm
BusinessBoeing 737-800 737-800 V.3107-112 cm53 cm18 cm
Premium economyBoeing 737-800 737-800 V.381 cm43 cm8 cm

Hebei Airlines baggage allowance

Fees and allowances vary by route, fare and status.

Baggage

Hebei Airlines' luggage policy stipulates that each piece of checked luggage must not exceed 50 kilograms in weight and dimensions of 40×60×100 cm. Baggage exceeding these limits requires prior consent from Hebei Airlines. For domestic flights, business class passengers are allowed two pieces of unchecked (carry-on) baggage, while economy and enjoy economy class passengers can carry one piece. Unchecked baggage must not exceed dimensions of 20×40×55 cm, a total of 115 cm when adding all three sides, and a weight limit of 5 kilograms. On international flights, business and economy class passengers can carry two pieces of unchecked baggage, with each piece adhering to the total dimension limit of 115 cm and a weight limit of 7.5 kg. Any unchecked baggage exceeding these weight, number, or volume limits will be considered as checked baggage.

Hebei Airlines Baggage rules

Travel policies

Pets

Hebei Airlines' policy permits only service dogs to accompany disabled passengers on flights, excluding all other live small animals or pets as baggage. Service dogs, which include assistance dogs, hearing dogs, and guide dogs, assist disabled individuals in various ways. Passengers needing to travel with a service dog must mention this requirement at the time of booking, no later than 48 hours before the flight's departure. Additionally, they must provide the service dog's identity certificate (service certificate) and quarantine certificate, and take necessary measures for the dog's travel. This policy ensures that Hebei Airlines can accommodate the needs of disabled passengers while maintaining specific restrictions on pet travel.

Flying with pets on Hebei Airlines

Infants

Hebei Airlines' policy for infant transportation defines infants as passengers under two years old on the travel date. Full-term newborns less than 14 days old and premature babies less than 90 days old are not permitted to fly. Infants don't occupy a separate seat and are charged 10% of the adult fare without a free baggage allowance, but a cradle or foldable stroller is allowed. Infants must travel with an adult, with each adult allowed to carry only one infant. They cannot sit in exit rows or travel alone. The infant's age is considered as of the start of the journey, with no extra fare if they turn two during the journey. The maximum number of infants on a flight is limited to less than the total number of rows, with only one infant per connected row of seats. For children (ages 2-12), tickets are 50% of the full fare with free baggage allowance, and age proof is required at purchase. Children's reservations are accepted through Hebei Airlines' direct sales channels and authorized agents.

Hebei Airlines Infants policy

Check in rules

The Shijiazhuang International Airport Check-in Guide passengers of Hebei Airlines should check in at counter No. C05-12 in Island C of Terminal 2, with valid ID and for baggage procedures. In Beijing Daxing Airport Check-in Guide details that check-in passengers can visit the Hebei Airlines ticket counter at the head of K Island for ticket endorsement.

Hebei Airlines Check-in rules

Unaccompanied minors

Hebei Airlines offers an "Unaccompanied Minor Service" for children aged 5 to 12 years old traveling alone, ensuring their safety and comfort during air travel. Children under five are not accepted for this service. Parents or guardians must apply for this service in advance through the Hebei Airlines ticket office or the booking hotline (0311-96699), and complete the "Application Form for Unaccompanied Children." Unaccompanied minors need to be accompanied to the boarding point by their parents or guardians. Hebei Airlines arranges personnel to assist the children at transfer and disembarkation points. The details of the person picking up the child, including their name, address, and contact number, must be provided and verified before the child is allowed to travel.

Unaccompanied minors in Hebei Airlines

On-time performance

92.28%On-time arrivals
15.87 minAverage delay
99.72%Completion rate
0.28%Cancellation rate

Hebei Airlines FAQs

Find quick answers to the most common questions about flying with Hebei Airlines.

What benefits does Hebei Airlines explicitly advertise for its Enjoy Economy product?

Its current homepage describes increased seat pitch and legroom, priority check-in and a 30 kg domestic checked-baggage allowance for the 乐享经济舱 product. The 30 kg allowance is specifically presented for that product on domestic flights, not every standard Economy or international ticket.

Which official phone and email should I use to complain about a Hebei Airlines service issue?

The official website lists 0311-96699 for customer service, with option 4 for complaints, and [email protected] as the complaints email. Explain the issue and relevant ticket details; the availability of these contact channels is not itself a refund or compensation promise.

Can I buy additional baggage through Hebei Airlines’ official service portal?

Yes. Hebei Airlines lists baggage purchase in its service portal. Check the allowance, eligible flights and price displayed for your booking before paying.

Where can I request a Hebei Airlines flight-disruption certificate?

Hebei Airlines’ official service portal includes a flight-disruption certificate service. Follow the portal’s identification and flight-information requirements to request the document.

Does Hebei Airlines provide online ticket changes and refund services?

Its official portal lists online flight changes and self-service refunds. Whether a transaction is available and what fees apply depend on your ticket and the conditions displayed in the booking.