The official site allows Premium Economy and Economy one carry-on up to 55 × 40 × 20 cm and 8 kg; First and Business may take two pieces of that specification. One additional small laptop bag, camera bag, briefcase or handbag may be carried and must be placed under the seat in front during the flight. Oversized baggage may need rescreening and checking at the gate and may not arrive on the same flight.

A ticket containing connecting flights forms one carriage contract; separately purchased tickets form independent contracts. Unless stated otherwise, contractual rights and duties do not extend across those separate contracts, so do not assume the same connection protection.

Apply no later than one month after ticket validity expires. The airline completes refund procedures within seven working days of receiving a valid application, excluding financial-institution processing time. Provide the printed e-ticket itinerary if one was issued. The refundable amount still follows the applicable fare and refund rules.

For injury, illness or other health reasons preventing travel as ticketed, qualifying supporting documents can allow unused sectors to be changed without a change fee or refunded free within ticket validity. Confirm document and processing requirements with Chongqing Airlines. A change-fee waiver does not itself waive every possible fare difference.

One free involuntary change is normally allowed. Domestic flights can be moved within seven days before or after the original travel date; international flights within seven days before or 14 days after it, including the original departure day as described in the conditions. If no Chongqing Airlines flight is available within that window, the nearest available flight can be used, subject to the disruption rules.

Yes. A second free involuntary change may reunite a passenger and accompanying child on the same flight. The rule also covers passengers on the same booking split across flights. Other listed cases include disrupted Chongqing Airlines connections that no longer connect or exceed 240 minutes; the relevant conditions must be met.

No. At the origin, the airline provides meals or accommodation for disruptions attributable to Chongqing Airlines. For other causes, it helps arrange them at the passenger’s expense. For diversions or departure disruption at an intermediate stop, it provides meals or accommodation as prescribed, subject to the stated flight and cause conditions.

For passengers who travel on the affected flight under this provision, airline-attributable arrival delays of at least four but less than eight hours receive RMB 200 per person; delays of eight hours or more receive RMB 400. Schedule changes caused by flight-plan adjustments are excluded from this clause’s delay definition. Mandatory law or convention provisions still apply.

Yes. For departure delay, arrival delay or flight cancellation, the airline provides written confirmation when needed by the passenger. The document does not itself guarantee an insurance payout; the purchased policy’s claim conditions still apply.

An instrument within cabin-baggage size and weight limits may travel in the cabin, in a shock-resistant case under your care. An oversized instrument needing cabin carriage requires the seat-baggage service and its applicable charge. Instruments checked instead need prior application and airline agreement, with original or professional rigid protective packaging. Cargo carriage is another option.