The current official FAQ permits one cabin bag: up to 8 kg in Economy and 10 kg in Business, subject to the permitted dimensions. That FAQ does not state the dimensions in centimetres, so confirm those with the airline rather than inferring them.

The official FAQ says changes and cancellations are subject to the ticket conditions. Additional charges may depend on the ticket type and how long before departure the request is made. Check your purchased fare's rules rather than assuming a permitted change or cancellation is free.

Its official FAQ allows customers to contact customer service about the emergency refund policy, subject to ticket conditions and submission of the required evidence of death. It does not promise an unconditional full refund for every fare or state a universal refund percentage.

No. The official FAQ says a digital copy or the booking reference is sufficient for airport check-in. This does not replace required travel documents or remove the need to check in.

The official FAQ does not allow pets in the passenger cabin but says they may be accepted as cargo and directs passengers to the cargo information. It does not guarantee acceptance of every animal or route, or describe this as free checked baggage.

The official FAQ lists children aged between 5 and 12 as eligible to travel without an escort, with dedicated ground staff assisting at departure and arrival. It does not clarify the precise twelfth-birthday boundary, fee or request deadline; confirm those before booking rather than assuming no application is needed.

The official FAQ tells passengers needing special medication to keep the prescription with them and notes that prescription-medicine laws differ between countries. Carry the amount needed for the journey while checking destination and transit restrictions; this is not unrestricted permission to import any medicine.

The current official FAQ directs special-needs and assistance enquiries to [email protected]. Obtain confirmation of the specific assistance and required formalities; that FAQ does not give one universal notice period or automatically approve every device.

The official FAQ updated in May 2026 restricts payment in Syrian pounds to flights departing Syrian airports for international destinations. It does not extend that option to every journey originating outside Syria.

The official FAQ updated in May 2026 attributes occasional differences to credit-card providers' transaction fees and says the airline is working to reduce them. It does not publish a fixed surcharge rate there; compare the final payable total rather than calculating an assumed percentage.