An infant must be at least 14 days old and under two years. The infant may travel on the adult’s lap; a separate seat requires an approved child restraint. One adult may accompany no more than three children and infants combined, including no more than one infant.

A child aged at least five but under twelve travelling alone is handled as an unaccompanied minor. Unless otherwise agreed, apply and complete the required formalities no later than 120 minutes before departure. Confirm acceptance for the flight when booking rather than assuming the service can be arranged on arrival at the airport.

The service is limited to Jiangxi Air’s own domestic flights departing Nanchang; charter and codeshare flights are excluded. Only eligible domesticated cats and dogs are accepted. Apply at least 24 hours before departure and obtain the airline’s response. The limits are one pet per passenger and two per flight. Arrive at the counter two hours before departure with the required quarantine and other documents.

Use a compliant soft-sided carrier no larger than 42 × 37 × 35 cm. The pet must wear clothing and a diaper throughout, and dogs must wear a muzzle. Keep the pet inside with the single-use locks and net secured; feeding or giving water in the cabin is not allowed. Confirm health, age, breed and other acceptance conditions before travelling.

A passenger with a disability must request it when booking, no later than 48 hours before departure, and provide the dog’s identity or service certificate and quarantine certificate. The airline accepts the service dog in the cabin with the passenger. The dog, container and food travel free and do not count towards the free baggage allowance.

After purchase, a scheduled departure delay of more than 15 minutes or an earlier departure qualifies under the conditions. An arrival delay that leaves less than the minimum connection time for an already purchased connection also qualifies. After accepting an alternative flight, a further passenger-initiated change or refund follows voluntary rules.

Report it promptly to Jiangxi Air or its local ground handler. Staff and the passenger complete a baggage incident record; request documentary proof of that record for tracing and follow-up. Retain your baggage tag, ticket and relevant documents rather than leaving after only a verbal report.

At the origin, delays or cancellations caused by the airline, such as maintenance, scheduling or crew issues, receive free meals. For delays over three hours or cancellation, hotel arrangements depend on the circumstances and are not automatic. For non-airline causes such as weather or air traffic control at the origin, assistance is provided but the passenger pays. At an intermediate or diversion airport, meals and accommodation are provided regardless of the cause.

Present your valid ID or boarding pass to Jiangxi Air or its ground handler, or use the airline’s website, WeChat mini program or official account where available for self-service printing. Request the certificate within two years of the flight’s actual operation date; requests beyond that period are not accepted.

At two hours of onboard delay, drinking water and food are provided. At three hours with no definite departure time, passengers are arranged to leave the aircraft to wait where aviation safety and security rules permit. These thresholds concern onboard delay, not ordinary time spent waiting in the terminal.