Explore the latest Urumqi Air (UQ) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.
Last updated: October 2026
IATA: UQFounded 2014HQ: Ürümqi, Xinjiang, China
About Urumqi Airlines
Explore the latest Urumqi Air (UQ) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.
Urumqi Air is a Chinese airline founded in 2014. It is based in Urumqi, Xinjiang, China. The airline is a subsidiary of Hainan Airlines and is part of the U-FLY Alliance. Urumqi Air operates on a low cost model with a fleet of Boeing B737-800 aircraft. Most are configured in a single class high density layout but there is also a configuration with a two class layout. The airline mostly operates domestic routes within China with a few exceptions to Japan and russia. Overall, more than 30 destinations are covered by Urumqi Air.
Fees and allowances vary by route, fare and status.
Baggage
Urumqi Air' checked baggage must be securely packed, locked, and adhere to size and weight limits (not exceeding 50 kg and dimensions of 40×60×100 cm). Dangerous goods labels must be removed. Carry-on baggage, managed by passengers, is limited to specific weights and sizes: business class allows two items up to 7 kg each (20×40×55 cm), economy class one item up to 7 kg (20×40×30 cm). Items exceeding these limits must be checked. Safety and airline regulations must be followed for all baggage.
Urumqi Air permits service dogs (including assistance, hearing, and guide dogs) for disabled passengers in the cabin. Required documents include the service dog's identity, training, work certificates, and quarantine certificate. Applications must be made 48 hours before flight departure. Service dogs must be muzzled and leashed in the cabin, lying at the feet of the passenger and not occupying seats. Apply through Urumqi Airlines ticket offices, Hainan Airlines airport offices, or their customer service hotline.
Urumqi Air defines infants as passengers aged 14 days to under 2 years on travel date. Infants under 14 days old or premature infants under 90 days old (born before 37 weeks) are not accepted due to health risks. Infant tickets are 10% of the adult fare without a seat. Tickets are available through various channels, and booking must be done at least 90 minutes before flight departure. An adult can bring two infants, one without a seat and the other with a child ticket and seat. For seated infants, proper child restraint devices are required. Infants can have a foldable stroller or cradle, subject to cabin space availability.
Passengers of Urumqi Air should arrive at the airport within the specified time, complete check-in with their tickets and valid ID. Check-in times vary by airport and are announced by Urumqi Airlines. Check-in can be done at airport counters, self-service machines, the official website, or via mobile. Check-in isn’t available for passengers without booked seats. Urumqi Airlines ensures timely opening of check-in counters and efficient processing.
Urumqi Air accepts unaccompanied minors (UMs) aged 5 to less than 12 years. Children under 5 are not accepted to travel alone. UMs can travel on self-operated flights without night stops or transfers, provided arrangements for child pickup at transfers are made. Check-in for UMs should be completed 60 minutes before flight departure. The limit for UMs aged 5-8 is five per flight; no limit for those over 8. UMs enjoy a 50% discount on business and economy fares. On regional and international routes, UMs pay adult fares. Passports and visas must be checked for international travel.
Find quick answers to the most common questions about flying with Urumqi Airlines.
Does every Urumqi Air Economy ticket allow a standard 20-inch cabin suitcase?
No. Standard Economy allows one piece up to 7 kg and 20 × 40 × 30 cm. W/R fares and designated premium Economy route products allow one up to 7 kg and 20 × 40 × 55 cm. Business allows two, each up to 7 kg and 20 × 40 × 55 cm. These dimensions exclude wheels, handles and telescopic rods. Other products follow their specific terms.
Which Urumqi Air Economy fares exclude free checked baggage?
Standard Y/O/H/K/L/M/X fares include 20 kg; V/N/A/U/T fares, including their subcategories, have no free checked allowance. First/Business C/D/Z/J fares include 30 kg. Designated premium Economy routes generally include 20 kg; other fares and products follow their own conditions. The word Economy alone does not determine the allowance.
Does an Urumqi Air infant ticket include baggage or a stroller?
An infant has no ordinary free checked baggage allowance, but one folding stroller or bassinet may be checked free. If folded dimensions do not exceed 55 × 40 × 20 cm and the weight is no more than 7 kg, it may travel in the cabin overhead bin; otherwise it must be checked.
Can family members pool checked baggage allowances on Urumqi Air?
Two or more passengers on the same flight to the same destination may combine their free allowances when checking bags at the same time and place. An involuntary cabin change retains the original allowance. Pooling does not remove individual bag size and weight acceptance limits.
How can I carry a musical instrument on Urumqi Air?
An instrument up to 20 × 30 × 40 cm and 7 kg that fits under a seat or in the overhead bin may be cabin baggage. A larger instrument up to 40 × 60 × 100 cm and 50 kg may be checked in protective hard-sided packaging. Larger or heavier items normally travel as cargo. A cabin seat requires approval when buying the extra ticket; domestic seat baggage must not exceed 72 kg or 40 × 60 × 100 cm and must be secured.
How should I prepare a bicycle for Urumqi Air?
Only non-electric bicycles are accepted, in the hold with tyres deflated; they can count towards the free allowance. For a non-folding bicycle, turn and secure the handlebars through 90 degrees, remove pedals and wheels, and secure the wheels to the frame. A folding bicycle must be folded and secured, properly packed, with wheels removed and secured for check-in.
What evidence should I retain for a damaged or missing Urumqi Air bag?
If damage or loss is discovered at collection, complain in writing immediately and obtain a baggage incident record. A claim should include the ticket or copy, baggage identification tag, incident record and evidence of contents and value. Confirmed damage or loss claims are due within seven days of obtaining the record; later-discovered damage supported by evidence of airline responsibility must be reported in writing within seven days after receiving the bag.
How long does Urumqi Air take to process a refund, and where is it paid?
Except in special circumstances, the airline or sales agent completes refund procedures within seven working days of receiving a valid, compliant application. Financial institution processing time and periods when the application is incomplete are excluded. Payment normally returns to the original account; if that is impossible for special reasons, it is paid to the passenger, and certain special cases may require payment only to the passenger.
Can I change free of charge if Urumqi Air causes me to miss my flight?
When the airline is responsible, an involuntary change or endorsement is arranged if seats are available or the receiving carrier agrees, without a change fee or fare difference. A requested refund is involuntary. Missed flights for non-airline reasons follow the purchased ticket’s conditions and are not automatically free to change.
Can pets be checked on Urumqi Air, and is its cabin-pet service available everywhere?
Live pets are currently not accepted as ordinary checked baggage. Cabin-pet carriage is a separate service limited to selected domestic through-flight products and must be confirmed under current product rules. Apply at least 24 hours before departure in principle. A passenger taking two pets may do so only with one occupying a seat and the other not. The product does not make pet carriage available on every route.
Urumqi Airlines Flights, Routes & Travel Guide
Explore the latest Urumqi Air (UQ) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.
Last updated: October 2026
IATA: UQFounded 2014HQ: Ürümqi, Xinjiang, China
About Urumqi Airlines
Explore the latest Urumqi Air (UQ) fleet and aircraft seat maps. Compare amenities, baggage, check-in, children and pet travel rules.
Urumqi Air is a Chinese airline founded in 2014. It is based in Urumqi, Xinjiang, China. The airline is a subsidiary of Hainan Airlines and is part of the U-FLY Alliance. Urumqi Air operates on a low cost model with a fleet of Boeing B737-800 aircraft. Most are configured in a single class high density layout but there is also a configuration with a two class layout. The airline mostly operates domestic routes within China with a few exceptions to Japan and russia. Overall, more than 30 destinations are covered by Urumqi Air.
Fees and allowances vary by route, fare and status.
Baggage
Urumqi Air' checked baggage must be securely packed, locked, and adhere to size and weight limits (not exceeding 50 kg and dimensions of 40×60×100 cm). Dangerous goods labels must be removed. Carry-on baggage, managed by passengers, is limited to specific weights and sizes: business class allows two items up to 7 kg each (20×40×55 cm), economy class one item up to 7 kg (20×40×30 cm). Items exceeding these limits must be checked. Safety and airline regulations must be followed for all baggage.
Urumqi Air permits service dogs (including assistance, hearing, and guide dogs) for disabled passengers in the cabin. Required documents include the service dog's identity, training, work certificates, and quarantine certificate. Applications must be made 48 hours before flight departure. Service dogs must be muzzled and leashed in the cabin, lying at the feet of the passenger and not occupying seats. Apply through Urumqi Airlines ticket offices, Hainan Airlines airport offices, or their customer service hotline.
Urumqi Air defines infants as passengers aged 14 days to under 2 years on travel date. Infants under 14 days old or premature infants under 90 days old (born before 37 weeks) are not accepted due to health risks. Infant tickets are 10% of the adult fare without a seat. Tickets are available through various channels, and booking must be done at least 90 minutes before flight departure. An adult can bring two infants, one without a seat and the other with a child ticket and seat. For seated infants, proper child restraint devices are required. Infants can have a foldable stroller or cradle, subject to cabin space availability.
Passengers of Urumqi Air should arrive at the airport within the specified time, complete check-in with their tickets and valid ID. Check-in times vary by airport and are announced by Urumqi Airlines. Check-in can be done at airport counters, self-service machines, the official website, or via mobile. Check-in isn’t available for passengers without booked seats. Urumqi Airlines ensures timely opening of check-in counters and efficient processing.
Urumqi Air accepts unaccompanied minors (UMs) aged 5 to less than 12 years. Children under 5 are not accepted to travel alone. UMs can travel on self-operated flights without night stops or transfers, provided arrangements for child pickup at transfers are made. Check-in for UMs should be completed 60 minutes before flight departure. The limit for UMs aged 5-8 is five per flight; no limit for those over 8. UMs enjoy a 50% discount on business and economy fares. On regional and international routes, UMs pay adult fares. Passports and visas must be checked for international travel.
Find quick answers to the most common questions about flying with Urumqi Airlines.
Does every Urumqi Air Economy ticket allow a standard 20-inch cabin suitcase?
No. Standard Economy allows one piece up to 7 kg and 20 × 40 × 30 cm. W/R fares and designated premium Economy route products allow one up to 7 kg and 20 × 40 × 55 cm. Business allows two, each up to 7 kg and 20 × 40 × 55 cm. These dimensions exclude wheels, handles and telescopic rods. Other products follow their specific terms.
Which Urumqi Air Economy fares exclude free checked baggage?
Standard Y/O/H/K/L/M/X fares include 20 kg; V/N/A/U/T fares, including their subcategories, have no free checked allowance. First/Business C/D/Z/J fares include 30 kg. Designated premium Economy routes generally include 20 kg; other fares and products follow their own conditions. The word Economy alone does not determine the allowance.
Does an Urumqi Air infant ticket include baggage or a stroller?
An infant has no ordinary free checked baggage allowance, but one folding stroller or bassinet may be checked free. If folded dimensions do not exceed 55 × 40 × 20 cm and the weight is no more than 7 kg, it may travel in the cabin overhead bin; otherwise it must be checked.
Can family members pool checked baggage allowances on Urumqi Air?
Two or more passengers on the same flight to the same destination may combine their free allowances when checking bags at the same time and place. An involuntary cabin change retains the original allowance. Pooling does not remove individual bag size and weight acceptance limits.
How can I carry a musical instrument on Urumqi Air?
An instrument up to 20 × 30 × 40 cm and 7 kg that fits under a seat or in the overhead bin may be cabin baggage. A larger instrument up to 40 × 60 × 100 cm and 50 kg may be checked in protective hard-sided packaging. Larger or heavier items normally travel as cargo. A cabin seat requires approval when buying the extra ticket; domestic seat baggage must not exceed 72 kg or 40 × 60 × 100 cm and must be secured.
How should I prepare a bicycle for Urumqi Air?
Only non-electric bicycles are accepted, in the hold with tyres deflated; they can count towards the free allowance. For a non-folding bicycle, turn and secure the handlebars through 90 degrees, remove pedals and wheels, and secure the wheels to the frame. A folding bicycle must be folded and secured, properly packed, with wheels removed and secured for check-in.
What evidence should I retain for a damaged or missing Urumqi Air bag?
If damage or loss is discovered at collection, complain in writing immediately and obtain a baggage incident record. A claim should include the ticket or copy, baggage identification tag, incident record and evidence of contents and value. Confirmed damage or loss claims are due within seven days of obtaining the record; later-discovered damage supported by evidence of airline responsibility must be reported in writing within seven days after receiving the bag.
How long does Urumqi Air take to process a refund, and where is it paid?
Except in special circumstances, the airline or sales agent completes refund procedures within seven working days of receiving a valid, compliant application. Financial institution processing time and periods when the application is incomplete are excluded. Payment normally returns to the original account; if that is impossible for special reasons, it is paid to the passenger, and certain special cases may require payment only to the passenger.
Can I change free of charge if Urumqi Air causes me to miss my flight?
When the airline is responsible, an involuntary change or endorsement is arranged if seats are available or the receiving carrier agrees, without a change fee or fare difference. A requested refund is involuntary. Missed flights for non-airline reasons follow the purchased ticket’s conditions and are not automatically free to change.
Can pets be checked on Urumqi Air, and is its cabin-pet service available everywhere?
Live pets are currently not accepted as ordinary checked baggage. Cabin-pet carriage is a separate service limited to selected domestic through-flight products and must be confirmed under current product rules. Apply at least 24 hours before departure in principle. A passenger taking two pets may do so only with one occupying a seat and the other not. The product does not make pet carriage available on every route.
